Returns and Refunds Policy

At NiPA Estudio, we carefully inspect every garment before delivery. This policy distinguishes between withdrawal from an online purchase, claims involving defects or errors attributable to NiPA, and purchases made directly in store.

Online purchases delivered in Mexico

The purchaser may withdraw from the purchase within five business days after receiving the order, including in the event of a change of mind.

To request a return, the purchaser must email hola@nipaestudio.com within that period and provide:

• Name of the person who placed the order.

• Order number.

• Garment to be returned.

• Reason for the return.

The garment must remain in the same condition in which it was received: unworn, unwashed, unaltered, free from stains, odors, or damage attributable to the purchaser, and with its original tags attached.

For returns due to a change of mind, size, or personal preference, return shipping, insurance, and transportation costs are the purchaser’s responsibility.

Returns due to a change of mind will not be accepted after the five-business-day period.

Defects, damage, or order errors

A replacement or return may be requested when:

• The garment has a manufacturing defect.

• The garment arrives damaged.

• NiPA sends a product, size, or color different from the one ordered.

• The order is incomplete or the quantity received is incorrect.

• The garment does not substantially correspond to the characteristics, quality, or specifications under which it was offered.

The claim must be submitted to hola@nipaestudio.com and include the order number and photographs that clearly show the issue. Claims may be submitted within two months after receipt of the product, provided that the damage or deterioration is not attributable to the purchaser.

When the defect or error is NiPA’s responsibility, NiPA will cover the reasonable cost of the return or provide a shipping label. As applicable, the purchaser may choose between a replacement garment and the corresponding refund.

Damage caused by improper use, normal wear and tear, incorrect washing, alterations, third-party repairs, or failure to follow the care instructions will not be considered a manufacturing defect.

Size exchanges

If the requested size was received but the garment does not fit as expected, the request will be treated as an exchange based on personal preference and must be made within five business days after delivery.

The exchange is subject to inventory availability, and the purchaser will cover the corresponding transportation costs. If the requested size is unavailable, a refund may be issued within the same legal period.

If NiPA sent a size different from the one ordered, NiPA will cover all costs necessary to correct the order.

In-person return at Tienda NiPA Condesa

Previously requested and authorized returns and exchanges may be dropped off without transportation cost at:

Tienda NiPA Condesa
Avenida Mazatlán 154, Local C
Condesa, Mexico City, Postal Code 06170

Before visiting, the purchaser must email hola@nipaestudio.com and receive confirmation from NiPA.

The order number or proof of purchase must be presented. Acceptance of the garment at the store does not mean that an immediate refund will be issued: the garment must first be inspected to confirm that it meets the applicable conditions.

Refunds for online purchases will be issued through the original payment method unless the purchaser expressly accepts another method. The store will not necessarily issue a cash refund.

In-store purchases

Purchases made directly at the physical store cannot be returned due to a change of mind, personal preference, or size when the purchaser had the opportunity to inspect or try on the garment.

Claims involving manufacturing defects, material nonconformity with what was offered, or other applicable failures will be accepted.

Sale items

Sale items cannot be voluntarily returned once the statutory return period applicable to online purchases has passed.

This condition does not limit the purchaser’s rights when the product is defective, arrives damaged, differs from what was ordered, or an error is attributable to NiPA.

International orders

We do not offer voluntary returns due to a change of mind, size, or personal preference for orders shipped outside Mexico, unless mandatory law in the destination country provides otherwise.

If an international order has a manufacturing defect, arrives damaged, or contains an error attributable to NiPA, the purchaser must email hola@nipaestudio.com so that we can evaluate the case and provide a solution.

Taxes, duties, and customs charges are not refundable by NiPA when collected by authorities or external intermediaries.

Refunds

Once the garment has been received and we have confirmed that the return is eligible, we will send a confirmation by email.

Once the return is approved, NiPA will issue the refund within a maximum of seven business days. The bank or payment provider may require additional time for it to appear.

Original shipping charges are not refundable when the return is due to a change of mind, size, or personal preference. When the return is due to a defect or error attributable to NiPA, the applicable costs will be refunded or covered.

This policy does not limit any non-waivable rights recognized under applicable consumer-protection law.

 

International orders

United States and Canada

We do not offer voluntary returns due to a change of mind, size, color, or personal preference for orders shipped to the United States or Canada.

If a garment has a manufacturing defect, arrives damaged, or NiPA sends a product different from the one ordered, the purchaser must email hola@nipaestudio.com to request a replacement or refund, as applicable. When the issue is attributable to NiPA, NiPA will cover the reasonable cost of the return.

This condition does not limit any mandatory rights available under applicable law.

European Union and United Kingdom

Consumers who receive an order in a European Union country or in the United Kingdom may notify us of their decision to withdraw from the purchase within 14 calendar days after receipt, without having to provide a reason.

After giving notice, they must return the garment within the applicable statutory period. The garment must remain unworn beyond what is necessary to inspect it, unwashed, unaltered, and with its original tags attached.

The purchaser will cover the return shipping cost when the return is due to a change of mind, size, or personal preference. NiPA will refund the price paid and, where legally required, the cost of the standard shipping method originally offered. Additional or express delivery services will not be refunded above the cost of standard shipping.

When the garment is defective, arrives damaged, or differs from what was ordered, NiPA will cover the reasonable cost of the return and provide the corresponding solution.

Other international destinations

For other international destinations, we do not offer voluntary returns due to a change of mind, size, or personal preference, unless mandatory law in the destination country provides otherwise.

If the order has a defect, damage, or error attributable to NiPA, the purchaser must email hola@nipaestudio.com so that we can evaluate the case and provide a solution.

Taxes, duties, and customs charges collected by authorities or external intermediaries are not refundable by NiPA unless applicable law requires otherwise.